About Us orangeregalia.com are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
orangeregalia.com
Unit 4, Nine Trees Trading Estate, Morthen Road, Thurcroft, Rotherham, South Yorkshire. S66 9JG United Kingdom
Phone: 01709 531572
Fax: 01709 703522
Email: sales [at] orangeregalia [dot] com
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Please note that we use weight based shipping charges, and the shipping per item(s) is calculated according to the item(s) weight and charges made by Royal Mail/Parcelforce and other courier services.

Delivery Times :-

SURFACE MAIL

UK (excluding Channel Isles) - 7 - 10 working days. Courier service deliveries - next day delivery (subject to stock avavilability)


AIR MAIL - Europe And Rest Of World

Europe (including Channel Isles) - 10 - 14 working days.

Rest of the World - 10 - 14 working days.

These delivery times should be taken a guide. Many factors may influence the actual time it takes for your goods to arrive. Should you have not received your order within 28 days of placing your order, please contact us.

Delivery Charges (UK MAINLAND ONLY) :-

We use Royal Mail 1st Class Post/Royal Mail Special Delivery (Next by 1pm)/Royal Mail Standard Parcels/Parcelforce or other courier services as appropriate to the value of the items ordered and/or weight.

UK NEXT DAY - is available for items IN STOCK - £6.85 up to 25kgs.

UK Next Day (Excludes Sat & Sun, UK Mainland only) £6.85 - orders for next day delivery ordered FRIDAY will be delivered NEXT WORKING DAY (ie. Goods ordered Friday will be delivered Monday, goods ordered Saturday or Sunday would be delivered Tuesday). Please ring for stock availability before ordering.

Highlands & Islands may incurr additional charges. Please telephone us prior to ordering on Next Day Delivery so that we can inform you if there are any additional costs.

Delivery Charges (Europe including English Channel Islands) :-

We use Royal Mail Air/Parcelforce Air or other courier services as appropriate to the value of the items ordered and/or weight.

Delivery Charges (Rest of the World)

We use Royal Mail Air/Parcelforce Air or other courier services as appropriate to the value of the items ordered and/or weight.

Please note that customers are responsible for any customs import duties in their respective country.
Delivery Schedule We deliver your order right away. We will normally send your order to you in 5-7 business days . European and orders to the rest of the World are generally received in 10-14 days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security All payments by credit or debit cards are secure, using 128-bit encrypted system on a secure server (https).
Guarantee We guarantee your satisfaction. Our products come with a 30 day money back guarantee, provided that the goods are returned to us in same condition as they were sent with the original packaging.

Special orders items are exempt from this guarantee. Your statutory rights are not affected.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01709 531572 (International +44 1709 531572) or fax us on 01709 703522 (International +44 1709 703522) or write to us at orangeregalia.com, Unit 4, Nine Trees Trading Estate, Morthen Road, Thurcroft, Rotherham, South Yorkshire. S66 9JGUnited Kingdom
Privacy Policy orangeregalia.com does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
d. Marketing purposes
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Remittance Terms Please make cheques payable to Crest Regalia Ltd
  E&OE. All Rights Reserved. VAT No. GB 471 2930 52